Mark Shaw has over 40 years of experience in the banking and financial services industry, specifically in the areas of strategic planning, operations, technology implementation, process improvement and product support. He is an experienced strategic and technology planning facilitator in the industries served by The NBS Group with an affinity for the areas of payment systems and digital banking.
Prior to his work at The NBS Group, Mark served as Senior VP and Chief Services Officer for COCC, the 6th largest financial institution data center in the US. During this time, Mark was responsible for the client services division which encompassed all aspects of the company’s technology products including customer support and relations, client training, system conversions and strategic product and service direction. In addition to this, Mark started COCC’s Professional Services Group where he advised community banks and credit unions on a variety of topics including profitability, customer management and bank technology strategy as well as project management and technology implementation consulting.
In addition to his experiences at COCC, Mark has held several senior management positions with regional and community banks throughout New England. In these roles he was responsible for IT, operations, branch administration, regulatory and legal compliance and project management. He has also taken part in managing several bank merger and acquisition fulfillments.
In his work with The NBS Group, Mark specializes in core technology evaluations and leads the firms practice supporting core contract negotiations, best practices and price benchmarking. As a former CIO, Mark has a comprehensive understanding of the integration requirements of technology platforms and he has successfully guided institutions to create fully optimized environments. Mark oversees all core conversion projects performed by The NBS Group. In addition, Mark assists clients with the following:
- Strategic Technology Planning
- Merger and Acquisition Strategy
- Performance Improvement
- Project Management
- Technology Implementation
- Digital Banking Service Delivery
- Regulatory and Compliance Matters
Mark is a graduate of Eastern Connecticut State University and holds a BS in political science along with an advanced degree in project management. He is a frequent speaker on banking and technology matters for numerous banking associations in New England and nationally in addition to a number of trade and management summits.